It’s no secret I’m a Comcast hater. My first dip into the blogging world was a blog called “Things That Suck…..Like Comcast.” The best part about moving earlier this year was that I was leaving Comcast territory, so that meant I got to CANCEL my Comcast service for the first time since I started paying my own bills. They’ve been the thorn in my side for years, and I was able to cut ties finally. I still remember when I called to cancel and they asked me if I’d, “thought about simply transferring my Comcast service to my new place of residence?” to which I responded with a resounding F*** NO HAHAHA!!! I’ve never looked back since.
But today I got this e-mail and I couldn’t help but shake my head. Comcast has done it again. Forget the fact that I’m not a customer, nor was I ever valued, but have a read. It’s one thing to send out an e-mail in error, but the e-mail said We’ve increased your downloaded speeds, which turned out to be not true.
Dear Valued Comcast Customer,
We value your business.
You may have read an email from us in the last several days about a change to your Internet service. The subject line would have read:
Great News: We’ve Increased Your Download Speeds
The email was sent to you in error and we apologize for any inconvenience. Please disregard that email.
If there is any change to your service in the future, we will send you a separate email.
As always, we’ll continue to work hard to bring you the best online experience.
Thank you.
Sincerely,
The Comcast Customer Care Team
By
cali4dre
chappy81
dyslecix
mceezy
Doin Work 
August 19th, 2010 at 7:28 am
mceezy
You’ll be pleased to know that Comcast has now bought NBC/Universal . So if you also watch broadcast television your world will also be turned even more upside down. Here within the Tampa Bay area as of the 1st September the local prominent cable carrier in the area Brighthouse will be dropping ESPN because they state that program provider’s fees per customer is far too high as there’s been a spike in their charge to Brighthouse . At the same time Brighthouse’s own charges to the customers has risen in excess of 37% over the past four years.
Somehow even though these guys are trying to come as if they’re being wronged by the program providers . They’re really being complicit in everything that’s actually going on that in the end the customer is getting reamed for in terms of excessive charges. The FCC on the other hand barely gives a sh_t as to what’s going on and couldn’t give a damn at all .
🙂
tophatal ……………… 🙂
August 19th, 2010 at 8:05 am
Sorry for this. We investigated this and we corrected the problem to prevent any recurrence in the future. The email was sent in error. It was supposed to go to our customers who are subscribing to a different tier. They were the ones that were upgraded.
Thanks and sorry for the trouble.
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
August 23rd, 2010 at 6:06 pm
Thanks Mark. I printed your response out and put it my wall. First time I ever heard someone from Comcast say “Sorry.” And I wasn’t upset about the e-mail either, I thought it was funny. What upset me most over the years is the tens of millions (it’s probably much more) Comcast spends on unnecessary advertising. Now I come to find out that they also pay people to surf the web and extinguish any negative pr wildfires. Awesome gig for you though, man!
October 12th, 2011 at 10:04 am
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